Supervisory Certificate | Advanced Supervisory Certificate  
 


Supervisory Certificate

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The Buck Mickel Center’s Supervisory Certificate is a long-standing favorite for supervisors. More than 1,000 Upstate Supervisors have completed this series to-date. Newly enhanced, this six (6) topic series provides both the new and the long-term supervisor the skills every company is looking for – and then some!

The following topics comprise the Supervisory Certificate:

Communication and Interpersonal Style
Communication with colleagues is no longer just a matter of having good working relationships – it is a business imperative.  With a focus on behavioral skills and promoting cooperation in the workplace, this highly interactive workshop shows you how to develop solid cross-functional relationships that lead to organizational effectiveness.  You will learn:

  • Communication – It’s so much more than words!
  • Avoiding the Self-Fulfilling Prophecy
  • Meeting Your Workplace Communication Needs
  • Listening Skills:  Assessing Yourself
  • Assertiveness Inventory
  • The Six C’s of Communication
  • Using Style to Understand Yourself and Others
  • Create a Personal Action Plan

Presentations and Meetings
Transform yourself from an inexperienced speaker to a skilled presenter.  You’ll learn how to present your ideas with conviction, control and poise – all without fear!  You’ll gain the specific skills and direction you need to become comfortable with your own presentation style.  And you’ll receive expert advice on how to plan and facilitate good meetings.  You will learn:

Preparing Yourself for Delivering Presentations

The Dynamics of Presenting

  • Presentation Approaches
  • Crafting a Presentation Plan
  • Delivering your Presentation
  • Running Effective Meetings
  • Planning an Effective Meeting
  • Facilitation Skills
  • Create a Personal Action Plan

Business Fundamentals
To run a business, numbers must be factored into everyday decision-making – both major and minor.  Understanding the numbers associated with day-to-day operations is no longer just the domain of the finance and accounting department.  Everyone should know the fundamentals of the cost of doing business – and the impact that their decisions have on the bottom line.  You will learn:

  • Getting the “Right” Numbers
  • Reading the Financials and Budgeting
  • Making Money:  Your Impact
  • Identifying Costs
  • Am I Really Doing This Right?
  • Making the Numbers Work for You
  • Create a Personal Action Plan

Problem Solving Strategies
Learn the logical and creative techniques of problem solving.   In business today you need problem solving processes and techniques to aid in prioritizing
and overcoming barriers.  You’ll also gain insights into the appropriate responses to certain “triggers” that can make your work life more pleasant and successful!  You will learn:

  1. The Decision Making Paradigms
  2. Choosing an Appropriate Procedure
  3. Consensus Decision Making:  A Common Format
  4. Decision Errors and Common Traps
  5. The Five Step Plan
  6. A Problem Solving Process
  7. Critical Thinking
  8. Analysis
  9. Create a Personal Action Plan

Teamwork and Group Dynamics
Building a team is like building a house—you have to start from the ground up.  A team is made up of individuals with different talents, skills and personal working styles.  You will learn creative ways to build and perpetuate truly effective teams, while encouraging heightened performance.  You will learn:

  • Introduction to High Performance Work Teams
  • Team Development Models
  • Building an Atmosphere of Trust
  • Communicating within Teams
  • Decision Making Styles and Processes
  • Dealing with Conflict in Teams
  • Team Roles and Responsibilities
  • Putting it All Together and Making it Work
  • Creating a Personal Action Plan

Time Management and Organization
Take control of your time – and get control of your entire date!  If you’re doing more and enjoying it less, it’s time to get out of the time trap and back to productivity.  This workshop gives you the practical skills for controlling time and making it a manageable resource.  You will learn:

  • The Fundamentals of Planning Time
  • The Planning Process
  • Setting Performance Objectives
  • Trouble-shooting Your Process
  • Keys to Effective Organization
  • How to Say That Dreaded Word:  No
  • Delegating the Right Way
  • Communication Aggravation
  • Challenges and Choices:  An Article
  • Managing Tasks and Time:  The Dynamic Dozen
  • Create a Personal Action Plan