Supervisory Certificate – Advanced

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Gain the confidence and skills to manage your daily operational challenges.  Conflicting commitments, communication barriers, time constraints and tough decisions, office politics, delegation, disciplinary and employee dissatisfactions – these are just some of the daily roadblocks that affect profits, attitudes, morale and the bottom line.  In this series of interactive workshops, experienced supervisors gain the skills they need to cope with the “real” issues that supervisors must deal with daily.  The following topics comprise the Advanced level:

1)  Coaching, Influencing and Motivating

Empower your employees to become more productive, effective and committed team members!  In today’s tough business environment, your organization can’t afford anything less than outstanding performance.  Are you prepared to get the best from your team?  In this workshop you’ll learn a step by step approach to effective coaching, techniques for motivating your employees, and proven ways to motivate even the most challenging employees.  

2) Organizational Communication and Ethics
Are your work relationships working for, or against you?  In today’s complex business environment, you have to learn to work with people in a positive way to achieve your organizational goals.  Now, discover basic competencies critical to building sold work relationships at every level of the organization.  You’ll discover ways to build rapport and gain the trust of colleagues.

3) Finance & Accounting for Non-financial Managers
 Are you finance-savvy – or finance-phobic?  In today’s uncertain economy, when every manager is being held accountable for the bottom line, you have to be finance-savvy.  You’ve got to know how to justify a request, quantify your contributions to the company, and spot profit drains immediately.  No matter how effective or innovative you are, your performance will be measured in dollars and cents!  This seminar offers exactly what you need to further your career and build your future.  From accruals to write-offs, to receivables and payables, this course shows you the concepts, tools and techniques that can help you make each decision pay off.  (This is a two-day course)

4) Performance Management
Take delegation, performance and team development to the next level of excellence.  If you are responsible for conducting performance appraisals or for motivating the productivity of others, you’ll gain important insights in this interactive workshop.  Performance Management equips you with proven techniques that you can put into action immediately…plus the tools savvy managers/supervisors use to communicate and monitor the performance of direct reports.