Confronting the Tough Stuff: Management Skills for Supervisors

Learn how to successfully manage timely “real-life” challenges and increase your value and effectiveness as a supervisor!

Supervisory Certificate (Level One)

Supervisory Certificate (Advanced)

In our rapidly changing business environment, sticky situations are bound to arise. Now you can prepare for the unexpected with enhanced confidence and problem solving skills. You’ll role-play real-life situations that challenge your solid management skills as you handle the issues of today: team dysfunction, mediation between difficult employees and coping and working through a myriad of tough situations facing supervisors everywhere.

Who Should Attend 
Experienced and new Supervisors and individuals wanting to move into Supervisory positions.

How You Will Benefit

• Master practical, proven techniques for dealing with uncomfortable, challenging situations
• Become skilled at trying to avoid potentially litigious situations
• Write a difficult-to-create performance evaluation
• Enhance your team-coaching skills
• Overcome communication barriers to productivity
• Understand how to supervise through emotional situations

What You Will Cover

• How to coach uncooperative employees
• Constructive and destructive conflict and how to capture conflict’s benefits
• Techniques for using conflict to increase cohesion
• Learn to delegate effectively to reluctant staffers
• Motivate employees to overcome organizational and interpersonal obstacles to performance
• How to write helpful, legally-sound performance appraisals

Here are our Business Program links:

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