PROFESSIONAL SALES

You have clear-cut priorities:  expand account relationships, unseat the competition, develop new markets, close more sales faster.  The only way to meet these priorities is to develop the skills and competencies that create lasting, mutually beneficial customer relationships. 

Guided by a facilitator, participants discuss areas of concern then approach those issues using the program’s skills and strategies.  In each workshop, participants have ample opportunities to practice the skills in a range of relevant situations. 

At the Buck Mickel Center, we are passionate about sales training, so our sales workshops focus on the challenges today’s sales people face--- and how they can effectively overcome them. 

Fundamental Principles of Professional Selling  

Advanced Strategies for Experienced Sales Professionals

CUSTOMER SERVICE

Strong customer relationships are essential to success in business today.  And because customers – external and internal – actually want to be loyal to deserving organizations, such relationships hinge on the behavior of your service representatives.  Quality service will give you the competitive advantage you need to survive in a tough business climate.  Our workshops give you the skills you need to secure your overall competitive advantage.

Customer Service: Making the Transition to Service

Customer Service - Advanced:  The Customer Service Professional

Customer-Focused Service