AMA’s “Successfully Managing People “

How can you resolve conflicts less painfully, delegate critical tasks more efficiently, energize your employees and transform resistance into support?

Adjusting your management and personal styles to complement the culture of your work group and your company as a whole can be the catalyst that motivates your teams to heightened productivity.

Utilizing extensive practice in the principles of emotional intelligence, Successfully Managing People underscores the importance of self-awareness in developing sensitivity to and better communication with others. You’ll leave this three-day seminar well versed in the most effective methods for dealing with difficult people…winning cooperation and trust…and ensuring that your people’s values and your organization’s goals are in sync.

Who Should Attend
Managers and individuals with management responsibilities whose success depends on clear communication, a cooperative attitude and commitment to shared goals.

How You Will Benefit

• Motivate and direct the employees you rely on—even when they don’t share your values
• Adjust your management and personal style to the needs of different situations
• Get more done by using the appropriate delegation techniques for any given situation
• Resolve conflict more effectively in a wide variety of situations
• Turn difficult people and poor performers into team players
• Win the cooperation and trust from everyone in your organization
• Increase your confidence, leadership skills and personal and professional satisfaction in your job

What You Will Cover

The Experience of Being a Manager

• How to get people to want to do what they’re supposed to do
• Specific challenges you face when motivating others
  
  
  Values
• Values and their impact on work life
• How values can have productive and nonproductive results
• Identify value conflicts in yourself and in others
  
  
  Personal Styles
• Determine your own personal style profile
• Gain insight into the strengths and limitations of your profile
• Use behavioral clues to determine others’ personal styles
• How to work more effectively with other personal profiles
  
  
  Motivation
• Motivational factors and their impact on behaviors and work settings
• How to tailor your motivational efforts to individual employees and different situations
  
  
  Listening, Body Language, Giving Feedback and Dealing with Difficult People
• Use active listening to gain information and understand employees’ perspectives
• Effectively apply positive and corrective feedback
• Use appropriate values alignment when dealing with difficult employees
  
  
  Conflict
• The dimensions of conflict resolution
• Identify your own preferred conflict-resolution styles
• Use different conflict-resolution styles in different situations
  
  
  Delegation
• Different delegation styles: how and when to use them
• Determine the appropriate delegation style for employees and situations
  
  
  Understanding Organizational Culture and Subculture
• The impact of organizational culture and subculture and “cultural blinders”
• Explore the assumptions that impact your team’s thinking and actions
• Identify and build on the strengths of your team’s culture
  
  
  Emotional Intelligence
• The components of emotional intelligence
• Gain an honest and accurate assessment of yourself
• Develop an improvement strategy
  
  
  Ethical Leadership
• Identify your group’s values
• Your vision for ethical leadership
  
  
  Action Planning
• Develop a specific plan for applying what you’ve learned back on the job
• Identify people who can support your action plans