Administrative Professional

Organizational Excellence has helped hundreds of Administrative Professionals resolve their career challenges across a wide range of industries for more than 12 years.  Bring your current challenges and brainstorm with your colleagues and the course facilitator to solve your most pressing problems.  Leave with a concrete Action Plan.
Today’s Administrative Professionals need to balance increasingly complex roles and responsibilities. From partnering with your boss, to managing meetings, planning schedules and coordinating schedules, AMA’s seminars can help you stay on top of your game.

You will:

• Your repertoire of managerial skills and abilities 
• Keep your boss and your team functioning with as little chaos and as much efficiency as possible—using planning, prioritizing and follow through 
• Build a winning professional image 
• Master communication skills to add to your credibility and influence within your department and organization 
• Handle conflict and discourse with agility and professionalism
• Discover the secrets of being an effective negotiator Write an action plan for future success
• Create take-home proposals and solutions using powerful presentation skills with your seminar team
• Get heard: present your ideas powerfully as you practice your new skills

With group exercises...case studies…and plenty of time for questions and answers...this virtual “learning-by-doing” seminar gives you the confidence and know-how you need to succeed!

Who Should Attend
Seasoned administrative professionals, including executive assistants, administrative assistants or senior secretaries who are striving to refine their managerial skills in order to enhance their careers and add to their organization's effectiveness.

How You Will Benefit

• Juggle multiple responsibilities
• Learn better ways to think on your feet with powerful techniques
• Create win-win solutions that leave everyone feeling positive
• Become a strategic partner to your boss
• Understand different team player styles for more effective collaboration
• Control your time and workload with advanced time-management skills

What You Will Cover

Mastering Change with Management Skills

• Find your place on the management team
• Empower yourself to achieve growth
• Discover what it takes to become a change master
  
  Fine-Tuning Your Team Skills
• Match business goals with administrative support goals
• Assess your leader/manager preference in teams
• Map your management team’s priorities for the year
  
  Dealing Productively with Conflict
• Use persuasion and negotiation to gain better outcomes from conflict
• Define sources of workplace conflict
• Master five techniques for dealing with difficult people
  
  Communicating with Credibility
• Enhance your image to help pursue specific goals
• Strengthen your active listening skills
• Manage your own emotions and detach from others’ emotions
  
  Controlling Your Workday
• Clarify priorities to include team goals
• Set criteria to validate your risk/value priorities
• Plan projects with smart charts
• Solve urgency/importance dilemma
• Eliminate your worst time wasters
• Use task maps to control multi-loads
  
  Putting Your Skills to Work
• Improve your personal impact as you present proposals or plan negotiations
• Try new tools for effective meeting management
• Provide feedback to your colleagues